"Quite honestly disgusted!"

About: Newark Hospital

Having returned home from Kingmill Hospital, where my 6 month old daughter had been discharged after being diagnosed with pneumonia and receiving an X-ray to show that this was the case.

I undressed her when we got into the house and realised that she had a temperature of 40 degrees and a rash all over her stomach.

I put her straight back into her car seat and took her to Newark A and E department. Not being prepared to take any chances with a baby so young.

I was relieved when we got there, that there was only one other patient waiting and we soon got seen by a member of staff, who took us into a side room that they had to clean before we could put the baby on the bed and tidy up, so that we could sit down.

They took all of the readings that they needed to but by this time, I realised that I had probably over reacted and that my daughters rash, was in fact probably a heat rash. As her temperature had come down and the rash was disappearing.

I started to explain to the consultant when they came into the room, looking slovenly. They placed the stethoscope on my daughters chest and back and said."nothing wrong with her, her chest is as clear as a bell" There wasn't any eye contact, empathy or concern and they actually didn't even listen to the fact that it wasn't her chest that I was concerned about. Had they read her notes, they might actually have realised that it indeed wasn't clear, she had a crackle on her right hand lung and a nasty infection. Pneumonia

I felt as though there wasn't any concern for my daughters welfare, albeit I had probably over reacted, this was because I had barely had any sleep and there were other ways to deal with this visit than the contempt and lack of interest that I was shown.

Two nurses did their best to salvage the situation but by then, it was too late, I didn't want to spend any more time with someone who quite simply shouldn't be doing that job, or dressed so slovenly in an area that should be clean.

Perhaps they should be aware of who actually pays their wages and the fact that the general public are in fact their customer

Visited 6:30pm Friday 4th December

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Response from Newark Hospital

Thank you for your feedback.

In order to address your concerns we would be grateful if you could please contact the Patient Experience Department on the telephone number or email address below.

Kind regards

Patient Experience Department

Newark Hospital 01636 685692 (direct dial) pet@sfh-tr.nhs.uk

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