"Thank you for helping me so quickly."

About: Royal Victoria Hospital (Folkestone)

I visited the walk-in centre suffering from breathing difficulties.

The staff on reception immediately got a wheelchair for me and I was seen at once.

I was examined, given an ECG and a referral was arranged within minutes.

The staff were professional, thorough and calmed me down (I was terrified) which helped a great deal.

I will be having further tests to find out what is wrong.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Sally Smith, Chief Nurse and Director Of Quality, East Kent Hospitals University NHS Foundation Trust

Thank you so much for taking the trouble to post this kind feedback. I am so pleased that you received timely and thorough care that was helpful and compassionate. I do hope your further tests go well and that you are recovering quickly and feeling better.

Best regards,


  • {{helpful}} of {{total()}} people think this response is helpful