"Endoscopy appointment"

About: Heartlands Hospital / General medicine

(as the patient),

I had an endoscopy appointment from start to finish I can not fault the service I received.

The staff were very friendly, put me at eases and whilst undergoing the procedure were very calm and reassuring which made what I thought was going to be a daunting experience one to which I had slight discomfort but nothing compared to what I was expecting. Excellent team, you are a credit to the NHS. Thank you

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Amanda G

Thank you for your post regarding your recent experience in the Endoscopy Department at Heartlands Hospital.

I am so pleased that you found the staff to be friendly, kind and caring and that they helped you to feel at ease and were calm and reassuring.

I will be delighted to forward your feedback to Senior Sister Rose Riley, Unit Manager for Endoscopy, and also to Matron Beverley Baker who wil lbe delighted to share your feedback with all of their team.

Thank you for taking the time to provide your feedback, it is extremely important to us.

I hope this is acceptable.

Kind regards

Marie Helebert

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