"Best service received in a hospital."

About: Leeds General Infirmary

I had never been to Leeds Infirmary before. My partner and I were referred to the Cardiac Investigations Unit here from our usual hospital after they discovered a suspected heart defect in my unborn baby. We were there for an hour. In that hour, I received a foetal heart scan and a consultation with three professionals straight afterwards giving me far better news than the scaremongering I received at my usual hospital. I was then sent for an ECG, seen straight away and after a few minutes had another consultation confirming I could take a treatment to help my baby and arrangements made to seen me again for further tests to ensure mine and my baby's health. I was given the prescription and directed to the pharmacy and that was it: done.

I have never received such a speedy and professional service. All three knew exactly what they were doing, were able to answer all my questions and were so polite and friendly. If I lived close enough to Leeds I would love to have this hospital over my local one as my local just does not compare with the great experience I had here.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Leeds Teaching Hospitals

Dear Saldayath

What fantastic feedback, thank you for taking the time to write this. I am so pleased that our staff were able to put your mind at rest with regards to your baby and that your treatment was swift and efficient.

I will pass your feedback to the team in that department so that they are aware of their good work.

Kind regards

Helen Tulloch

Patient Advice and Liaison Service (PALS)

Leeds Teaching Hospitals Trust