"Fantastic treatment by all staff members"

About: Royal Preston Hospital

We went in late at night, transferred from out of hours doctors. We were seen within the hour and the surgical team were on standby for us. Every single member of staff treated my 6year old son and myself and husband with dignity, respect and care. The team worked well together and ensured that my son was as comfortable and un-scared as possible. After the operation there was a fold out bed ready for myself when my son came back to the ward. The play team were fantastic in the morning, making sure that he had toys that he liked to try to put a smile on his face. In the afternoon there was a magician in the play room which really helped to lift the spirits of children and parents. I would absolutely commend the nursing team, they were obviously very busy but always came in with a smile for my son and made time for anything we needed. We waited for quite a while for the doctor, but considering when we were the emergency, they were there, I absolutely didn't mind this wait. Absolutely fantastic ward.

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Responses

Response from Royal Preston Hospital

Thank you so much for taking the time to provide such detailed feedback on your recent experience of the Children's and Adolescent services at Royal Preston Hospital.

Your generous comments will be shared with all the teams involved.

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you so much for taking the time and trouble to provide feedback on your family's recent experience of the Paediatric services at Royal Preston Hospital. Please be reassured that your kind comments will be shared with all the teams involved.

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