"Amazing experience in Upper GI Surgery"

About: Derriford Hospital

I was admitted to SAU on 5th Nov with symptoms relating to my gallbladder - known gallstones. After exemplary care from all, I was given a surgery date of 2nd Dec to remove the gallbladder. The following week, I was telephoned and asked if I could come in earlier, on the 23rd Nov. I was given all the information I needed by the very pleasant secretaries involved. Because of the change of date, I needed to change an appointment for an elderly relative who was due a TOE later that month. No problem, staff as helpful as they could be - big weight off my mind. I arrived in Fal on 23rd Nov expecting a wait so was prepared. 11.30 I was taken down to the theatre by a lovely doctor who waited with me until I could go in. Always asking if I was okay. Lots of reassuring, relaxed care before I received the anaesthetic. Made a nuisance of myself with low BP after the operation but with excellent care from the recovery team was soon handed over to Postbridge and a cheery offer of a cup of tea and sandwiches or biscuits. Such patience with a dozy woman who was having problems waking up! Another cup of tea brought because mine had gone cold as I dozed off yet again. I was shown much kindness and understanding by all the staff who saw me through the whole procedure, from one doctor & team on 5th Nov, to the other specialist and team (sometimes the same people) on 23rd Nov. (Don't forget the pre-op assessment teams!) I had to return to Hound on Thurs to have the drain removed and it was not a pleasant experience! Thank heavens for the nurse who removed it - so kind as they guided me through it. My very grateful thanks to you all. How you manage to maintain such a brilliant standard of caring, compassion, kindness and understanding under the conditions you work in, heaven knows. You were always busy, always doing something for somebody. I wish there were more nurses available to help with the load - the same probably applies on the other wards too. More nurses, more doctors please, these people work hard!

It's the 2nd Dec and I'm feeling great. This laparoscopic cholcystectomy lark is a doddle! Wounds closed and healing well. No pain - stopped the painkillers on Day 2. The only real pain was when I laughed too hard - blame my friend. This great result has got to be down to the skill of the surgeons, coupled with the care of the nurses. Thanks guys. I've got a lot of people to thank for making the whole experience such a good one.

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Response from Derriford Hospital

Thank you for your feedback and please accept our apologies for the delay in responding to you.

I have passed your comments on to the staff involved who were very grateful to receive it.

Kind regards

Jemma Waugh

Patient Experience Support Manager

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