"'Committed to Excellence' and 'Working together'"

About: Wexham Park Hospital

I recently attended outpatients; luckily a relative came with me so was able to drop me off as the car park was gridlocked.

I booked in 10 minutes before my appointment time. I then sat down and waited and waited and waited. An hour after my appointment time, I approached the reception desk to ask how much longer I was going to be. When I was asked my name the receptionist looked down at the desk and said 'oh dear'; on the desk were my notes.


At my first consultation I was seen by a Registrar who was worse than useless.

At my second consultation, I was seen by the ConsultantI was told that my symptoms weren't bad enough to operate and if they were to operate there was 50% chance of the operation working, so he was not willing to do it. At that same consultation, the opinion of a Registrar, who has worked at The Stanmore Orthopaedic Hospital was sort, and they gave a 75% chance that it would work.

At the third consultation, it was agreed that I would go into plaster for up to 6 weeks whilst awaiting my operation. I was told I would be put on the urgent operating list and was given the impression that this the operation would be performed before the 6 weeks was up -that was in June!

After 6 weeks I was told that I was still on the urgent list. A relative took me to have my plaster removed and thankfully the Lead Nurse authorised its removal, as I had no paperwork from the Consultant.

When I attended for my fourth consultation, (which was instigated by me, as my symptoms have got worse), I was told that I wouldn't be operated on, so i can only assume I have been taken off the operating list but not informed. I was also told that I would just have to put up with the pain and not to undertake any weight bearing exercise, so no walking then?

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Response from Wexham Park Hospital

Thank you for taking the time to leave your feedback.

I am sorry to read that we haven't got it right for you over the weeks.

It would be really helpful for us to look into this further for you, and so I would be grateful if you would share your details with our PALS team to allow them to investigate what's happened?

You can contact them on palswexhampark@fhft.nhs.uk

I hope that you will get in touch.

Kind Regards

Claire Marshall

Head of Patient Experience

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