"Inguinal hernia repair"

Fantastic service provided by Renacres from first consultation through to being referred within minutes through to ultrasound appointment to arrange for a scan to confirm hernia was present .

Left initial appointment with action plan and rationale along with plenty of reassurance and advice documentation

Follow up operation several weeks later was punctual and as pleasant as could be with being directed to private room on arrival at the reception to allow me to settle down and relax to await being called for operation

During wait process staff continually calling in to ensure all ok answering any questions and taking observations .. Nothing to much trouble

Briefings were also held with anaesthetist and surgeon before surgery

Each allowed any questions to be asked to put my mind at rest

Procedure conducted on time with prep nurse explaining their role making light of the situation making us both laugh whilst being anaesthesised

Came to after operation slightly woozy but again staff at side to offer reassurance before being taken back to my room to fully come too

After being provided light refreshments and ensured I could urinate was allowed to go home with some prescription meds ... Pain killers and lots of advice both verbal and info sheets provided

Uncomfortable few days around groin and throat but kept moving and on day 5 all good apart from severe bruising

Being Christmas can't look at purple Christmas baubles without smirking!

Overall a fab service including a very polite follow up call calls for 100% recommendation from me

Thanks to all Renacres staff including the receptionists who from watching how some customers spoke to them deserve medals ... Thanks again for making the whole process a pleasant experience would definitely recommend to friends family and colleagues

Story from NHS Choices

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Response from Renacres Hospital

Thank you so much for your lovely comments. I am pleased you had a wonderful experience with our team.

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