"Eye clinic"

About: Fairfield General Hospital

First appointment 10:00 am saw doctor 12:04pm next visit appointment 9:00 saw doctor 9:20 (this appointment doctor did not arrive until after 9:0am ) other people there from 8:45

Appointment 26/11/15 appointment 8:45 doctor did not arrive until after 9:00 wandered round looking lost called me in 9:15 but I hadn't had drops in so they put drops in & told me to wait. Meanwhile gentleman whoes appointment was 9:0 had his drops after me & doctor called him in I was seen at 9:25 & out by 9:30

When there are signs for wasted appointments then there should be signs to say how long patients are kept waiting especially when time taken off from work!

Why so many appointments before 9:00 when Dr don't appear until after 9

However can not fault treatment staff & Dr very efficient

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Responses

Response from Fairfield General Hospital

Thank you for taking the time to leave your comments we strive to achieve a high standard of care for all patients in line with Trust Values and we pologise that on this occasion we did not meet your needs.

We will pass your comments onto the Department/ward and will use your comments to make improvements.

Grateful Thanks

The Pennine Acute NHS Trust

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