I spent two weeks on ward 1.

My experience was at first quite scary being my first time in hospital.

Both the nurses and support staff were brilliant they gave me reassurance and supported myself through this difficult time.

I had a named nurse and was given opportunities to make decisions of my care on and off the ward.

The ward was clean and tidy and activities were provided for those who wished to partake.

We have to understand that we all have different needs!

Story from NHS Choices

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Response from Kevin Daley, Complaints Manager, North Staffordshire Combined Healthcare NHS Trust

Apologies for the delay in responding to your very kind comments

I have passed your compliments on to the staff on Ward 1, your comments and time to write them are appreciated.

Thank you

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