"Urology Team-- AKA The Superstars..."

About: North Manchester General Hospital

This being my first experience of testing and having scopes and biopsies etc obviously made me very nervous. Throughout the appointments and test it became clear the people dealing with me where more that a little bit special..

The consultant and the whole urology team and ward staff are a credit to themselves and the NHS.

It wasn't that I was seen when I should have been or that the test were carried out correctly (which was all great) it was the small things that made all the difference. They cared, they engaged with me as a person, they made me feel at ease... This is what really matters and I genuinely hope they all realize what a profound difference they make in peoples lives.

In my eyes they are superstars all !!

With fond regards....and heartfelt thanks...

Story from NHS Choices

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Response from North Manchester General Hospital

Thank you for taking the time to leave your comments we strive to achieve a high standard of care for all patients in line with Trust Values. We will pass your comments onto the Department/ward.

Grateful Thanks

The Pennine Acute NHS Trust