"Confidentiality at Lanark Health Centre"
About: Lanarkshire Community Services / Podiatry Lanarkshire Community Services Podiatry
Posted by Lilac Gene Link (as ),
On my last two visits to Lanark Health Centre I have been greeted by a very nice Receptionist . They takes your information in a professional manner and ask you to take a seat. From that moment on patient confidentiality goes out the window. they shout across the waiting area every couple of minutes What's your name? Who are you here to see? Your waiting on the Midwife aren't you? or other forms of embarrassing questions. I have also been privvy to the general chats coming from the little room off Reception where I could hear a blow by blow account of the telephone callers illness and medication. They obviously don't think that anyone can hear them as I then listened to them being particularly nasty about the gentleman when the call was terminated.
they seems very nice and well meaning and I'm not sure they realise what they are doing or how much embarrassment it could cause. It sometimes feels like they see you for the illness rather than the person you are.