"Rheumatoid Department"

About: Blackpool Victoria Hospital

I am utterly disgusted. My sister rang to try and get my father an earlier appointment (my fathers dr emailed letter & got X-ray of my dad) sent to Rheumatoid Arthritis specialist advising urgent appointment required. My sister explained my father is in excruciating pain (with strong pain killers prescribed by dr). He cannot walk, dress, eat etc unaided. My sister asked if a wheelchair can be provided. To be told by the secretary we can hire one from squires gate/white gate drive. Oh and no his appointment is on 2nd December.

I'm absolutely fuming.

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Responses

Response from Andrew Heath, Lead in Patient Experience & Engagement, Blackpool Teaching Hospitals NHS Foundation Trust

Dear Diane,

I am sorry to hear that you were not happy with the response that you have received from our Rheumatology team.

I am concerned that you are still experiencing difficulties. If you believe this would be helpful I would be grateful if you could email a member of my team on:

patient.relations@bfwhospitals.nhs.uk

so that we can gain further details and try to assist you.

Kind Regards

Andrew

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