"Poor treatment by Emergency Department"

About: Medway Maritime Hospital

My visit has resulted in me making a formal complaint to the hospital, and their referral service, Medocc..The 'system' pushed me around, I initially booked in to casualty (sorry, that's an old word, of course I meant ED) in severe pain from an infected laceration (level 8-9, if I had been asked) , at 11.15a.m.

24 hours later my essential (I feel) antibiotics were dispensed (\N.B. no prescription painkillers, and only then could I hope to recover.

Something has gone wrong.

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Response from Medway Maritime Hospital

We are sorry to hear that you felt the need to make a formal complaint to the hospital. We hope that your concerns will be resolved to your satisfaction.

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