"recent ultrasound appointment"

About: Princess Royal Hospital (Haywards Heath)

my daughter and son in law attended for 20 week scan recently. They have both been extremely upset since,,,,reasons

The technician/midwife was extremely unpleasant...no eye contact or friendliness at all, this is in itself distressing as parents 9as she probably knows) are very anxious and vulnerable at this time.

Procedure of ultrasound completely alarming,,,,,,,,,checking for cleft palate etc scan of heart will take me some time etc well aware that scan is important bur reassurance and patient contact should be uppermost extremely distressing experience as a result my daughter has to book for private scan two previous babie born here staff were always professional and approachable,,,,,,,would not like anyone else to exoerience this individual.........

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Responses

Response from Princess Royal Hospital

I am so sorry to hear that you and your family had such a traumatic experience at Princess Royal and being treated like this falls far below what I would expect of our staff.

I have sent your feedback to the relevant department.

If you wish to give any further feedback, do not hesitate to contact me.

Best wishes

Caroline Davies

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