"A & E an utter shambles"

About: Whiston Hospital

Arrived at A&E having been told by my GP to make my way to Whiston. Was triaged very quickly. Was then seen by a doctor who seemed put out that I would bother the department with my illness. Bloods were taken and was told to wait in a dirty sub wait area with 2 drunk and verbally agressive men.

The doctor arrived back about 2 hours later and took me to a filthy bed, and stated 'oh this room will do' despite being unclean and having another patients urine sample on the side.

Was told that I would have to put up with the pain and given some anti biotics to treat an infection.

The doctor seemed more upset that my test results showed that I was a heavy drinker (despite never touching any alcohol ever) after telling them this they failed to believe me and was sent on my way.

A sheer lack of care from the doctor and being placed in a filthy room really shows what this hospital is like.

Story from NHS Choices

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Responses

Response from Whiston Hospital

Thank you for your comments. We are sorry your experience was not to your satisfaction. If you would like to discuss this further so that we can learn from your experience, please do not hesitate to contact the Trust PALs team via the hospital switchboard on 0151 426 1600.

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