"Some problems in the care of my dad"

About: Victoria Hospital / General Medicine

(as a relative),

My dad had a stroke and was unable to communicate well. His buzzer was constantly placed in its holder on the wall where he could not reach it.

When he did buzz for help he could wait more than an hour and due to this he was classed as grossly incontinent rather than has accidents because no-one answers his buzzer.

He was left jugs of water on his table and given biscuits when his diet excluded unthickened liquids and biscuits. When we walked passed nurses in the corridor they would avert their eyes so not to have to say hello or answer a question. A senior nurse also does this so the nurses are only doing what they see their senior doing.

An ATO helped a patient to the toilet then continued serving the patients tea. No hand hygiene was used after helping the patient back to his bed.

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Responses

Response from Louise Ewing, Patient Relations Manager, NHS Fife

picture of Louise Ewing

Dear concerned 74

Thank you for taking the time to tell us about your dad's recent experience. I was sorry to hear about his stroke and very concerned to hear about the issues you have identified relating to his care. What you describe is not acceptable practice and I am keen to establish whether your dad is still in hospital and if so to be certain about what ward he is/was in. Please consider giving me a call directly so we can follow up on these issues promptly.

Regards

Louise Ewing

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