"I'm upset my mum was left alone"

About: St Albans City Hospital / General surgery

(as a relative),

My mum had to have a procedure in day surgery which was of a sensitive subject. My mum was going for investigations that could possibly lead to a cancer diagnosis and she was really scared. I tried my best to reassure her but there is only so much I can do when I'm not allowed in the deparment. My mum returned from theatre and when speaking to her nurse I was informed she was very upset/distressed! This is awful hearing this and yet still not allowed in to comfort her. All of this distress could have been avoided if the department allowed 1 relative in with them! If paediatrics can have both parents at the beside why can't day surgery? ? I'm very upset that my mum was left alone.

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Responses

Response from Helena Reeves, Director of Communications, West Hertfordshire Hospitals NHS Trust

Dear Jane,

I was so sorry to hear your mum was upset and how much this also distressed you. Thank you for taking the time to comment as it's really important we hear so we can improve.

Please would you pass our apologies to your mum for me and I will make sure your comments are passed back to the surgical team.

I do hope your mum is recovering well at home.

with very best wishes,

Helena

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