"left feeling like a worthless humanbeing"

About: Queen Alexandra Hospital

The theatre & recovery staff are amazing lovely people, who take a lot of time to make you feel comfortable & easy in their care.

I'm sure they do not know what happens to their patient when they leave you on the ward!

Firstly, my recovery nurse came with me to the ward they hugged me when they left, which was lovely.

Then the ward nurses took over.

I asked several times if my husband had been told I was on the ward, I just got grunts.

They took my 'obs' then left me.

My husband arrived about an hour after and I asked if they had called him? he said he had had no phone call to say how I was (bearing in mind me left me @ 08:30 that morning and it was now 17:30!) and he had also called them several times but no answer so he just came anyway!

While we were talking a nurse appeared at the bottom of my bed with their back to me with a meds trolley facing the opposite patient, I realised they had said something so I asked the nurse if they were talking to me? The nurse raised their voice and said "do you want pain relief" without even turning to look at me.

I replied that I didn't know they were talking to me because they had their back to me and that I do have a name (I was very angry).

Shortly after that the 'big' lights were put on (these are the big square lights which are right over your head when lying down) and supper arrived which was for the patient who occupied the bed before me, they very kindly said I could have it as I hadn't been asked what I would like previously?

It was delicious.

later my husband noticed that I had a drain from the surgery under my back, which I was lying on it was not draining properly so my son-in-law asked a nurse to come & check it.

The nurse did gave it a bit of a pump and tied it to the side arms of my bed.

My son-in-law said they wasn't going to come & look at it he had to really push the nurse to come & deal with it.

My family left, the other ladies on the ward (all with dementia) were asleep, I asked a nurse if they could turn the 'big' lights off please but they just grunted and didn't turn them off.

By 23:30, and tied a scarf round my eyes to block out the bright lights -

I had asked 4 times to have the lights turned off. It was on the 5th request that I got shouted at by the same nurse who sorted out my drain.

Apparently it's protocol for these bright lights to be on so they can see what they are doing! but the nurse did turn them off shortly after.

However, I was shortly awoken by 2 porters by my bed, to which I heard "not that one"? they then went to the lady next to me and made such a noise turning off the bed etc., chatting too (I have recorded this) before they took her away, never to be seen again? then a nurse came to do my obs, which they told me would now be every 2 hours? and was.

I was woken up mid obs to hear one of the ladies on my ward get out of bed and wee on the floor beside her bed, so I buzzed for a nurse for her.

During one of my obs I asked for pain relief, was given tablets no water! there is more but no space

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Response from Queen Alexandra Hospital

Dear Sue King

I'm sorry to hear or your experiences on the ward following your surgery.

We would like the opportunity to get a senior member of staff to contact you to discuss the issues you have raised, but can only do so if you are willing to e-mail us direct with your details.

Please e-mail our Patient Advice & Liaison Service on PHT.PALS@porthosp.nhs.uk or telephone 0800 917 6039 if you would like to take up this offer.

Kind regards.


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Response from Marion Brown, Head of Complaints and Patient Advice & Liaison Service (PALS), Portsmouth Hospitals NHS Trust

Dear Sue

I'm so sorry to hear about your poor experience on the ward and would really like to look into this further. If you would like to email us privately with your details then we can speak to the staff involved and make sure that no one else has such a disappointing stay.

please contact us on PHT.PALS@porthosp.nhs.uk

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