"Overly disheartened"

About: Charing Cross Hospital

My sister been admitted to Hammersmith hospital with suspected viral menegitst on Monday 9 November 2015, with grave emergency. Staff at Hammersmith hospital simply confducted an ct scan and prescribe codine. No one truly listened or took time to understand her. She repeated advise staff members that she does not have a headache it is intense pressure in her head to avail.

Eventually two neurologist visited her from Charing Cross which gave us all hope, arranged for MRI ON HER BACK AND HEAD yet again the staff made an error and only took MRI on her head. NOONE IS LISTENEING TO THIS PATIENT BUT ON EVERY OCCASSION ATTEMPUNG TO DISCARD HER WHEN SHES UNABLE TO STABD FOR

MORE THAN A MINTUE WITHOUT FALLING. TODAY IS THE BEST, an attempt to discard her triggered anger so she attempted to leave and fell no one assisted her luckily her mom was present even then the nurse now on duty hadn't moved. Is this normal treatment to be having when we work had and contribute to society?

She has been moved from one ward another with no warning

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is very sorry to hear about you and your sister's experience at Charing Cross hospital.

Your comments have been passed to senior manager's for Neurology.

It's important that your issues are clearly addressed.

Please contact Patient Advice and Liaison Service (PALS) by email on pals@imperial.nhs.uk or telephone on 0203 313 0088 so they can be discussed and looked into.

  • {{helpful}} of {{total()}} people think this response is helpful