"Cancelling an appoitment"
About: Heart Of England NHS Foundation Trust Heart Of England NHS Foundation Trust Birmingham B9 5ST
Posted by cosecl (as ),
Had an appointment letter come through after 2. 00 on a Friday. Appointment was for following Tuesday giving no time to get required blood tests done. Unable to amend or cancel until the Monday and then spent nearly 2 hours on 3 different phone numbers which were constantly engaged.
If Heart of England want to reduce the number of no-shows and the consequent loss of money I suggest they invest in the cancellation system. Ringing round asking if we intend to attend a week before is not sorting the problem.