"Impressive service"

About: South Western Ambulance Service NHS Foundation Trust

(as the patient),

I was extremely impressed with the paramedics who came to my rescue not once but twice after breaking my arm following falls.

The first time I called them after falling and breaking my arm and, despite living in a small village, they arrived very quickly. The second time, I had another fall just a few weeks later and again broke the same arm. When I phoned for help the paramedics who arrived were very impressive, extremely efficient, kind and caring, constantly checking that I was warm and comfortable as possible in the circumstances. They kept up my spirits by cracking jokes and gave nothing but the best service.

The other service I have been very impressed with is that provided by the community cars. I was unable to drive with a broken arm so was dependent on the community cars for transport to and from the hospital. I really could not have managed without them. They have helped me out on numerous occasions when I had each hip replaced and then again when I was diagnosed with cancer and needs to get to hospital for various treatments.

I am so very grateful to the people who provide all of these services.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Paradox181

Thank you for taking the time to share your story with us. I hope your arm is feeling better.

It is very rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

We would be happy to share your story with the ambulance staff involved in your care, however to do so we will need some specific information. If you are happy to do so, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.


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