"ward 31"

About: The James Cook University Hospital

Hi was on wd 31 they looked after me the staff were fantastic but 1 member of staff worked nights they were wearing a health care assist and they were not nice at all they had no people skills just couldnt be bothered with the people they were supposed to b looking after us I pressed the busser and wen they came into our bay they told me of 4 pressing the buzzer and then they told me to go to sleep

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Responses

Response from The James Cook University Hospital

Good morning

Thank you for your comments regarding the care and treatment you received during your admission to The James Cook University Hospital.

I appreciate you taking the time to contact us and I shall certainly forward your feedback to the staff involved.

I am pleased to learn that the majority of your stay was a pleasant one, however, I am sorry to learn of your experience with a member of the night staff.

If you would like to discuss this further, please contact the PALS team on 01642 854507.

Kind regards

Miss Barbara Bellamy

IG & Patient Safety Advisor