"Minor Injuries Saturday 14th November"

About: Cannock Chase Hospital

Arrived at minor injuries needing stitches on a deep wound on my shin. Otherwise I would not have even entertained it.

Arrival time 13.00, advised of a 90 minute wait.

Got assessed at 16.00, 3 hours later.

Seen by a nurse to have the stitches at 16.40.

Total time in minor injuries 4hours.

Only 1 nurse on duty, an absolute disgrace.

Rude receptionist.

I will not be recommending or returning.

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Responses

Response from The Royal Wolverhampton NHS Trust

Thank you for taking the time to post your comments relating to your recent patient experience in our Minor Injuries department. I am sorry for any distress that this matter has caused.

To enable me to look further into your concerns, I would be grateful if you can contact our Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist you further.

Kindest regards

Judith Davis

Patient Experience Services Manager