"Waked over six hrs because of an error"

About: York Hospital

I arrived at minor injuries to have a burn looked at (second degree). When I arrived the waiting time was two hours. I waited over six, and still wouldn't have been seen if I hadn't asked where I was in the queue. It turns out they'd put me on the wrong list and I should have seen a nurse practitioner hours earlier.

I'd like to stress that the nurse practitioner I saw was excellent, warm, friendly, competent and sincere in their apology.

The problem is I wasn't the only one stuck waiting over five hours and the lady beside me within a suspected blood clot in her leg went home without being seen by anyone other than a triage nurse. This is deeply concerning that people are missing out on urgent medical care.

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Responses

Response from York Hospital

Thank you for your posting. We do take comments made very seriously and we would like the opportunity to investigate the particular concerns you have raised. Please contact our Patient Advice & Liaison Service (PALS) on 01904 726262 or email pals.york@york.nhs.uk and they will be pleased to help.

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