"Shambles in endocrinology"

About: Stoke Mandeville Hospital

After having to wait several months for my first thyroid appointment in the summer I then spent 5 minutes with the consultant who told me they could not help as they had no idea why I was there as my GP surgery had failed to send my notes over! I then went for a blood test, only to receive an urgent call later that day to tell me my blood results.

I was told by the consultant that I must return for a follow up appointment within 6 weeks but the unhelpful bookings staff could not be bothered to help and sent me on my way.

My next appointment (received via letter in the post as apparently the bookings staff don't actually book appointments on the day) then turned into a 3 and a half month wait and then my third appointment disappeared completely and I became lost in the useless bookings process that SMH runs.

This hospital is a shambles - in order to get seen and to get a diagnosis I have had to use my hard earned savings and pay for a private consultation elsewhere. If you have a choice of hospitals to use, go elsewhere.

Story from NHS Choices

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Response from Buckinghamshire Healthcare NHS Trust

Thank you for your comments and for taking the time to write of your experience in relation to the Endocrinology Department at Stoke Mandeville Hospital.

I am very sorry to learn that you feel that the department's booking process was inefficient, and in order for you to be seen and to get a diagnosis, you paid for a private consultation elsewhere. I can understand how costly and frustrating this must have been for you.

Buckinghamshire Healthcare NHS Trust appreciates that feedback from patients is invaluable in helping us shape how we work in the future. We would be very grateful if you could spare the time to help us understand more about your experience of our services, so that we may have the opportunity to learn how we can improve our service.

In the meantime, please be assured I will pass your anonymous comments to the relevant manager for the service.

If you are happy to share more detail about your specific experience with us, please contact our dedicated Patient Advice and Liaison Service (PALS) on 01296 316042 or email PALS@buckshealthcare.nhs.uk