"i think the nurses were very friendly ..."

About: Royal Lancaster Infirmary

(as the patient),

What I liked

i think the nurses were very friendly and kind at all times. i was very well looked after the food was ok, and i was in a window bed which was very good as i suffer badly from anxiety.

What could be improved

i thought it was terrible being put together with drug addicts and drunks, i was in a ward with five men two drug addicts, and one drunken person i was terrified all night, but i understand the bussines of the hospital and the way the nurses are stretched with work, but not all good being the only woman in a ward with this situation especially for the elderly

Anything else?

also i was left in casualty a long time before i saw a doctor which worried me a lot i was feeling pretty terrible , but i had seen a nurse no doctor came to me for at least two hours

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Responses

Response from Royal Lancaster Infirmary

Thank you for taking the time to leave a comment about our services.

Whilst we were pleased to read about your positive experiences, we are concerned about the negative aspects of our service that you felt you encountered, we apologise if the level of service provided did not meet your expectations.

Your concerns have been escalated to the staff in charge of these areas to investigate further.

Should you wish to make a complaint then you can do so by writing to our Chief Executive, Tony Halsall, at: Trust Headquarters, Westmorland General Hospital, Burton Road, Kendal, LA9 7RG.

The Complaints Team and the Chief Executive can be contacted at the address indicated above or by ringing 01539 795 332.

Alternatively, if you need any further help or information please call our confidential Patient Advice and Liaison Service (PALS). They can be contacted on 01539 795 497. More information can be found on our website: http://www.uhmb.nhs.uk

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

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