"The waiting times are long far ..."

About: Leeds General Infirmary

(as a relative),

What could be improved

The waiting times are long far to many people with complaints that could have been handled by there gp eg spot on arm, sore throat,headache.

Anything else?

i was sent by my gp with a letter and the staff had no idea as to what to do or where i should go finally got out in the early hours of the morning and that is the place where i work daily

totally gobsmacked at what i have seen in the a&e department.

Story from NHS Choices

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Response from Involvement Facilitator, NHS Leeds

Thank you for taking the time to share (on the NHS Choices website) your experience in the A&E Dept at the Leeds General Infirmary. I was sorry to learn that the staff did not know how to deal with the letter from your GP and that you were kept waiting.

We shall pass on your comments to the Patient Relations Manager at the Leeds Teaching Hospitals NHS Trust.

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