"Disgusting attitude from sonographer"

About: North Tyneside General Hospital

Booked in at 5.15 pm for a soft tissue scan at 5.20 pm.

Sat in waiting room 3 as requested and waited patiently for 40 mins. Finally someone asked why we were waiting. Turns out we were never checked in by reception. Complained to staff and was given a very rude response as if I was at fault. Had to wait a further 10 minutes for machine to be turned back on and then was treat disgustingly by the sonographer. Left feeling very upset and stressed feeling the scan wasnt carried out to a good standard and feel I'm going to have to be re referred.

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Responses

Response from North Tyneside General Hospital

Dear Sir/Madam

I’m very sorry about your experience at your recent appointment - this is not what we would want for any of our patients.

I’d like to look into this further, in particular your feelings around the standard of the scan. As I don’t have your details, can I please ask you to contact the Patient Advice and Liaison Service on 0800 032 0202 who can work with us to find out more information about your visit.

With kind regards

Claire Riley

Director of communication and corporate affairs

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