"Disappointing experience"

About: Royal Lancaster Infirmary

The consultant shouted patient name and then reverted to their room, would have had no idea which room to go in had it not been for other patients waiting who were sat closer to doors and pointed out which room. The consultant was brusque, unfriendly and did nothing to put at ease. I thought these days the patient should be empowered and involved in making medical decisions but it felt like asking questions was an inconvenience. The nursing staff were good though.

Story from NHS Choices

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Responses

Response from Royal Lancaster Infirmary

We are really sorry that your experience at our hospital wasn’t what you would expect and are very keen to investigate and respond directly to you. Please would you contact our Patient Relations team on 01539 716621 to allow us to carry out that work.

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