"Breast Screening"

About: Luton & Dunstable Hospital / Breast surgery

(as the patient),

I was recently referred to the breast screening service following finding a lump in my breast. I was given an appointment within 5 days and the Consultant was very reassuring and thorough. He talked me through all the investigations/scans he was doing and why.

The reception staff were a little frosty and the nurses didn't really make it clear where you had to go to get changed etc and what would happen.

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Response from Luton & Dunstable Hospital

We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given.

We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

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