"Rude and cold manner"

About: Grantham & District Hospital / Accident and emergency

(as the patient),

Following a car accident, myself and my husband and children visited Grantham A&E in early November.

We felt that a receptionist couldn't have been more distant, frosty and disinterested. It was a while before we were acknowledged at the reception desk and their manner was rude and cold. Very off putting.

The treatment by nurses and doctors was good.

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Responses

Response from United Lincolnshire Hospitals NHS Trust

Dear Littledaisy,

I am really disappointed to hear the receptionist appeared cold and rude. They are our first impression givers. I will be speaking to the whole team and addressing this issue.

We have a new reception area that has been purpose built. It is a lovely area and I hope the staff will be more welcoming as well.

Please be assured I will be discussing this with the team.

Teresa Shepherd

Sister - Accident and Emergency Department Grantham

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Update posted by Littledaisy (the patient)

Thank you so much for this.

I have to say the care by all other staff, including doctors, nurses and support workers was excellent