"I were lied too"

About: Russells Hall Hospital

On two occasions i were told of things which were supposed to have been happening, seems this was said in the effort to make me believe what was not going to happen. I dont stand being lied too. Also i have just looked at my meds and the paperwork is too ,too small for me. Their are ways around it but i ampast careing. Ok i may have been a bit off with one nurse. but i were also being belittled. Acertain medication i were being given was possibly good but i hwvw ms and need putting on a medication of this type at a much lower does as my body shall not handle. Which is another reason i wanted to get back home and into the way i do things as this makes life for me more bearable.

I am slso sight impaired and find a white screen too bright.

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Response from Russells Hall Hospital

Thank you for taking the time to let us know about your experience of our hospital. We always aim to offer the highest standards of care and so we are very sorry that we fell short of those standards during your visits.

Information about medication including dosage and instructions for taking should be explained to patients before discharge which usually gives patients the opportunity to highlight any problems or ask any questions they may have.

All notes, paperwork and patient information can be made available in large print, easy read and other accessible formats on request. We are sorry if you have not been made aware of this service but hope you will choose to take advantage of ti in the future.

It is difficult to comment on your specific case without your details and reviewing your medical notes but we would welcome the opportunity to look into the concerns you have raised and hopefully resolve some of these issues for you. If you would like us to do this, please contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510.

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