"best experience ever"

About: Torbay Hospital

Having been taken to Torbay hospital by ambulance staffed by two very professional and kind people who's care fro me was exemplary, kind caring and most of all very professional making me feel safe in their hands. They took care of my pain and knew exactly how to handle my disability, and condition.

The staff in the the Er were of the same high quality and I was first of all in the the holding ward then transferred to McCullam ladies surgical ward.

It is so clean and open and the staff were great from from the dinner staff to the staff nurses even the cleaners had a kind word. This is not my first time time in hospital but by far the best..

Kind attentive and caring staff over the three days made my stay over three days calm and feeling I was in safe hands.

I am agoraphobic among other things and had not been out of the house in years yet I did not feel anxious or overwhelmed in my stay in mccullam. Thank you to all the the excellent staff who who work so hard in short staffed circumstance.

I do however have two criticisms, poor furniture being provided with a bedside armchair with a big split down the middle, and the lack of communication between doctors and nurses resulting in my meds being help up for 24 hours and after having them brought from home still not allowed to take them as the doctor had not written the order for them.....

The lack of working medical equipment, ie portable blood pressure monitor, large cuff for said machine.

Despite the time taken to enter all info in ambulance computer it seemed apparent it was not able to be downloaded to other depts in the hospital.

Over all it was a positive stay and I cant fault the accommodation or the nursing staff 10 out of 10

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Responses

Response from PALS Dept, Torbay and South Devon NHS Foundation Trust

Thank you for taking the time to comment. It is always good to receive feedback; we try to ensure we share examples of good practice and also that we learn from any negative experiences.

If you would like the opportunity to discuss your experience with us please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail.

A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service).

We look forward to hearing from you so that we can address the issues you have raised.

Kind regards Torbay & South Devon Healthcare NHS Foundation Trust.

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Response from Torbay Hospital

Dear Patient

Thank you for taking the time to comment.

It is always good to receive feedback; we try to ensure we share examples of good practice and also that we learn from any negative experiences.

Kind regards

Patient Services

Torbay and South Devon NHS Foundation Trust

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