"Burnley Urgent Care Centre"

About: Burnley General Hospital

Attended Urgent Care with my 5 year old daughter with a swollen ankle.

Very happy with the service provided, all the staff were very professional and friendly.

In total we were there 75 minutes! Not bad for a walk in centre that included my daughter having an X-ray.

I came away feeling very lucky to have access to free healthcare. Thank you to all the staff who treated my daughter, your hard work is very much appreciated.

Story from NHS Choices

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Response from Burnley General Hospital

Many thanks for your feedback regarding your visit to the Urgent Care Centre at Burnley General Hospital with your 5 year old daughter and thank you for taking the time to do so.

It is a pleasure to receive such lovely feedback about the care and treatment provided and I will make sure your comments are passed onto the team who will be delighted to hear that your experience was really positive as we always strive to deliver safe, personal & effective care.

We are really keen to hear about your experience and what made it so positive for you so that we can try to make it like this for every patient visiting our hospitals and using our services.

If you would like to share your story with us please contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk

Many thanks again for commenting and best wishes.

Melissa Almond, Patient Experience Facilitator

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