"Superb treatment"

About: Burnley General Hospital

My husband was taken to Burnley Urgent Care Centre by the paramedics who were called after he had suffered a fall and could not walk.

The Centre was very busy but when it came our turn the service could not have been better.

From the Nurse we saw first who prepared my husband for his x-ray, the porter who transported him, the Doctor was absolutely superb, very kind very professional and helpful and the Physio was very helpful and kind.

We could not have had any better service.

They were all very pleasant. My husband and I were both in agreement that the service was excellent.

Thank you all so much for your care.

Mervyn & Dorothy.

Story from NHS Choices

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Response from Burnley General Hospital

Many thanks for your feedback regarding your recent visit to the Urgent Care Centre at Burnley General hospital with your husband and thank you for taking the time to do so.

It is a pleasure to receive such lovely feedback about the care and treatment provided and I will make sure your comments are passed onto the teams who will be delighted to hear that your experience was really positive as we always strive to deliver safe, personal & effective care.

We are really keen to hear about your experience and what made it so positive for you and your husband so that we can try to make it like this for every patient visiting our hospitals and services.

If you would like to share your story with us please contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk

Many thanks again for commenting and best wishes.

Melissa Almond, Patient Experience Facilitator

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