"A&E visit for broken finger"

About: Manchester Royal Infirmary

Just wanted to say a big thank you to the staff at MRI A&E after I visited on Friday. The receptionists were a little distracted and not very friendly but the medical staff could not have been nicer!

The triage nurse who initially assessed me had a lovely manner and explained everything that would happen very clearly. The doctor who saw me next was brilliant too - very friendly and again explained what would happen and how long things would take. The X-ray staff did my films straight away with no wait and then the doctor talked me through what they and the orthopaedic consultant thought about my injury and the best way forward - the doctor even apologised for the wait! It was great to see a student doctor attending too.

All in all considering I had a low priority injury the staff couldn't have treated me more kindly! I arrived around 10am and was sorted by 1.30pm which I don't consider too long to wait seeing as I'd been seen by a nurse, 2 doctors and the X-ray department in that time.

Thanks to all the staff, I'd be happy to use MRI A&E again although in the nicest possible way I hope I never need to!! :o)

Story from NHS Choices

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your comments posted on the NHS Choices and Patient Opinion websites regarding your care in the Emergency Department at Manchester Royal Infirmary. We were pleased to hear that you felt that the care and treatment that received were timely and efficient, and that you found the staff to be kind, friendly and informative. This is the standard we expect for all our patients. I can assure you that we have passed on your positive comments to all the staff involved.

The Patient Experience Team

Central Manchester University Hospitals, NHS Foundation Trust