"Thanks to two individuals"

About: Hereford County Hospital

We were recently staying in the Hereford area on a short, extended family break. I attended a and e with my elderly father on Tuesday morning. Although the wait time went from 1 to 3 hours I was very grateful to a member of staff who was very responsive, friendly and helpful, keeping us informed and nudging things forward. Also to the member of staff from Sodexho who went out of their way to bend the rules on the restaurant closure and find us a sandwich.

(In general I think that Sodexho senior managers are missing an opportunity to provide a welcome space for the hospital staff and visitors. As providers in a hospital this aim should be higher on their agenda).

Thank you - the human touch from each was much appreciated. E le Fleming

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Responses

Response from Hereford County Hospital

On behalf of the Wye Valley NHS Trust that you for your kind comments with respect to your recent visit to the A/E department here at the County Hospital.

We apologise for the delay in responding to your comments but we have been experiencing problems with our web page.

We will pass your comments on to the relevant departments in order that they can be shared with their staff and hope that your father has made a good recovery.

Patient Experience Team

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