"Nursing health care assistants ..."
About: Freeman Hospital Freeman Hospital Newcastle Upon Tyne NE7 7DN
What I liked
Nursing health care assistants generally very good, treated me with the respect due to a human being. Doctors always polite and generally informative, treated me as an individual
What could be improved
most Staff nurses definitely lacked compassion in an area where treatment needs to include treating people psychologically as well as medically. Cancer is a very scary disease, if NHCA's and Drs can treat people decently why can't staff nurses, some nurses where really nice and reassuring, unfortunately, this was not the general rule. I am aware i can only speak of my own experiences, but i was not the only patient to feel this way
I believe the Matron should be more obvious, this hospital has a problem with Barrier Nursing and the staff clearly resent being asked to carry out the correct procedures, indeed, they had great difficulty with this. Surely the Matron should be checking this procedure is correctly carried out where needed. My room was never thoroughly cleaned during my stay