"Disappointed with staff"

About: Eastbourne District General Hospital

My boyfriend was recommended by the '111' service about going down to the hospital because of the information given and when we arrived, the first nurse we spoke to was rude with their attitude and wasn't interested with his problem and mentioned it was a 3 hour wait even though they didn't know the problem and just moved us away. I think we were in the hospital of a maximum of 5 minutes... However I would like to mention the receptionist was lovely with a polite attitude.

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Responses

Response from Eastbourne District General Hospital

We are sorry to learn of your experience with one of our nursing team in the A&E department, Eastbourne DGH. As a Trust, we aim to provide a positive patient experience, therefore we're concerned that the you and your boyfriend's experience was poor. We would like an opportunity to look into what happened in more detail and act upon this accordingly.

If you would like us to do this please contact our Patient Advice & Liaison Service (PALS) on 01323 435886 or by email at esh-tr.PALSE@nhs.net.

In the meantime, please be assured that we take all comments on NHS Choices seriously and have forwarded your posting to the Head of Nursing for Urgent care.

Thank you for taking the time to provide feedback. It's important that issues are brought to our attention so that we can make improvements.

We also thank you for your positive comments about the polite attitude of the receptionist. This will be shared with the reception team.