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Acess to patient medical details

Story from nhs.uk

"Acess to patient medical details"

About: Wycombe Hospital

The patient was finally admitted 29 Oct for a urology procedure for after two pre-ops. The patient was undressed had been seen by the nurse, doctor and anaesthetist undressed and ready to go. After 3 hours was told that the risk of operation was too high without a high dependency bed being available post operation. As none had been pre-booked the op would have to be rescheduled.

The patient was originally pre-oped in April but as a result of the examination, using a camera via the urethra which was excruciatingly painful, an infection set in from which the patient nearly died.

Surely the records and examination should have resulted in the HD bed being arranged? This whole affair has been very stressful for the patient. He has been told to chase a new appointment.

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Responses

Response from Buckinghamshire Healthcare NHS Trust 8 years ago
Buckinghamshire Healthcare NHS Trust

Submitted on 02/11/2015 at 15:36
Published on Care Opinion at 16:47

Thank you for taking the time to write and post your comments,

I am very sorry to learn that the patient's urology procedure did not go ahead at Wycombe Hospital. I can understand how distressing this must have been for the patient

Buckinghamshire Healthcare NHS Trust appreciates that feedback from patients and relatives is invaluable in helping us shape how we work in the future. We would be very grateful if you could spare the time to help us understand more about the patient's experience of our services, so that we may have the opportunity to resolve the concern by making enquiries on the patient's behalf in relation to a new appointment.

If you or the patient is happy to share more detail about this specific experience with us, please contact our dedicated Patient Advice and Liaison Service (PALS) on 01296 316042 or email pals@buckshealthcare.nhs.uk

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