"Waiting times for an appointment"

About: Somerset Partnership NHS Foundation Trust / Adult community mental health

(as the patient),

Waited for an appointment for assessment for 7 weeks which got cancelled by error a day before by a receptionist, to be told I have to wait until December now for the next appointment. In my opinion, that's definitely inadequate.

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Responses

Response from Karen Howard-Grenville, PALS, Somerset Partnership NHS Foundation Trust

Dear Knot

I was sorry to read about your recent experience of the Trust mental health services. If you would like to contact the Patient Advice and Liaison Service, PALS, with further details I will be happy to look into the possibility of bringing your appointment forward. If you would like to contact me, the telephone number if 01278 432022, or email me at pals@sompar.nhs.uk

with kind regards

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