"Visit to minor injury unit"

About: Solihull Hospital

I visited the minor injury unit after being advised to do so by the 111 NHS helpline and the walk in centre. I was seen very quickly as there were few people waiting. However as I was seen by the nurse, they were patronising towards the fact that I was in the minor injury unit after being told to do so by both the 111 helpline and the walk in centre across the road. They asked if I understood what this meant and proceeded to roll their eyes at me whenever I answered their questions especially when telling them that I was in a lot of pain. When I was eventually seen by the doctor they were unsure on what was wrong with me and told me that their medical advice was for me to go on holiday. I must also state that there was dirty sheets on the bed and at no point was I offered any sort of fluids which I found surprising as I was presenting with a headache, and although I mentioned earlier on that I was a diabetic, no one checked my blood until I was practically walking out the door. Overall, I was very disappointed in the way everyone was, and felt patronised and like I was being treated like an idiot by the staff.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Anonymous

Thank you for posting your comments about your experience at the Minor Injuries Unit at Solihull Hospital. I am sorry that you were unhappy with the way you were dealt with and I would very much like to look into this in more detail.

Can I please ask you to contact me on 0121 424 0808 or by email:

marie.helebert@heartofengland.nhs.uk

so that I can obtain more information from you?

I hope that this is acceptable and I look forward to hearing from you at your convenience.

Kind regards

Marie Helebert

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Response from Solihull Hospital

Dear Anonymous

Thank you for posting your comments about your experience at the Minor Injuries Unit at Solihull Hospital. I am sorry that you were unhappy with the way you were dealt with and I would very much like to look into this in more detail.

Can I please ask you to contact me on 0121 424 0808 or by email: marie.helebert@heartofengland.nhs.uk so that I can obtain more information from you?

I hope that this is acceptable and I look forward to hearing from you at your convenience.

Kind regards

Marie Helebert

  • {{helpful}} of {{total()}} people think this response is helpful