"Clean ward, exceptionally friendly ..."

About: Wansbeck Hospital

(as the patient),

What I liked

Clean ward, exceptionally friendly and professional staff on al levels, good food, treat with respect. Staff gave 100% all of the time. Thank you for making my stay so bearable.

What could be improved

Pain control team let me down - the transition from epidural to orally administered drugs left me in a lot of pain.

Anything else?

The domestic, health care and nursing staff deserve medals. I cannot sing their praises highly enough.

Story from NHS Choices

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Responses

Response from Wansbeck Hospital

Thank you for your comments posted on the NHCT website regarding the care afforded to you at Wansbeck General Hospital. It was very kind of you to write and complement the staff.

The issue you have highlighted has been noted and I will ask our Chief Matron to remind all staff about the importance of pain control. It is always appreciated to receive patient feedback and I thank you for raising your concern.

Thank you for taking the time to write.

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