"Dealing with mental health"

About: South West London And St George's Mental Health NHS Trust / Adult mental health

(as the patient),

I have bipolar with audible hallucinations. Because of this, I'm rather paranoid, cannot handle change and do not find it easy to meet new people. On top of this, my mum (who was always my best friend) died, leaving me with my brother and heavily disabled dad.

I have been treated in the wallington center for years now. And I've hated every minute of it. Each appointment feels rushed and impersonal. One coordinator discharged me falsely I think because they wanted some success stories. This coordinator also turned up at my house with a man that I have never met before. It is obvious that they didn't think about my state of health once.

Of course, I was readmitted and have never really felt welcome. The one coordinator that I really got along with is leaving the center. We only had one session. I was not told of their leaving until I called myself. So, now I am being passed on to someone else again, much like a doll. Do you know how many people I have had to tell my story to? Too many. And I hate it. There is no consistency in my care and it leaves my mind more messed up than when I began this whole trip.

It is hard for me to get out and about. Every time I visit the center, I have to psych myself up for it. So imagine my upset when I get there and they tell me that my appointment has been cancelled and someone was supposed to ring me. I later had a phonecall to tell me it was cancelled, about an hour after my appointment was supposed to take place.

I feel alone. I feel constantly abandoned. I feel that no one really cares. Who am I supposed to trust?

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Response from Jane Healey, Patient Experience Lead, Governance, South West London and St George's Mental Health Trust

Dear WhatsThePoint,

My name is Jane and I am one of the Patient Experience Leads for the Trust. Many thanks for taking the time to share your feedback with us and I would like to apologise for the distressing time you are clearly having.

I will pass your feedback onto the service to ensure that they can look into the issues you have raised.

If you would like this looked into on a more formal basis then we can deal with your concerns through the Trust formal complaints process if you think this would be helpful. You can make a complaint either by email to: complaints@swlstg-tr.nhs.uk or by telephone on 0203 513 6150. If you would like assistance with making a complaint then you can contact the NHS Complaints Advocacy organisation on 0300 330 5454. Their email address is nhscomplaints@voiceability.org and their website is www.nhscomplaintsadvocacy.org

Kind regards

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