"The staff and doctors were great,and ..."

About: The James Cook University Hospital

(as the patient),

What I liked

The staff and doctors were great,and very professional,and the ward was very clean,could find no fault whatsoever.

What could be improved

Lack of information as regards a parking permit,if you are detained longer expected., and the excessive amounts that can accrue through lack of communication from desk staff,also arriving at hospital to find that your appointment has been cancelled,and you have not been notified.This with loss of earnings parking etc ,can very very costly,and cannot be reclaimed.

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Response from The James Cook University Hospital

South Tees Hospitals NHS Foundation Trust did not receive your concerns due to technical difficulties. If you would like to discuss your concerns further, please contact the Patient Relations Department (PALS) on 01642 854807. Thank you