"A new hospital with no staff"

About: Northumbria Specialist Emergency Care Hospital

On the 3 emergency visits we have had with my father I have been disgusted!

First trip my poor father was not give pain relief for 9 hours as there is no on site Pharmacy and very little drugs etc to go round

When asked for dressings for his foot we were told they didn't have any, my poor father in a complete state and in agony

Second visit we waited nearly a full day to be sent home with my fathers medicine as again no on site pharmacy so had to be courier from somewhere else 3rd visit was the most stressful by far

My father at this point was so so poorly and no hope, put on a ward from resus (resus were amazing)

Once on the ward my poor father was left for 2 hours with wires from resus wrapped around him after being basically rolled into bed, in such distress and pain

We asked for 2 full hours and constantly told there was an emergency going on elsewhere so all staff were busy

My poor father was in severe pain

Till we went looking for a doctor ourselves who knows how much longer we would have been left

The staff we got on day two were fantastic I can't thank them enough for treating my father but the opening care was horrendous and I will be writing a complaint

This hospital in my opinion is not ready to treat cases such as my dads and don't have the staff in place to cope

Walking around the hospital to get water etc there are no staff to be seen anywhere, so many patients and so little staff

Staff are very few and I find this very worrying for a hospital of this size that is dokey for 999 calls

I only pray I never have to dial 999 and be blue lighted over to this hospital

I would never ever tell anyone to come to your hospital

New fangled hospital, big and shiny with no idea!

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Response from Northumbria Specialist Emergency Care Hospital

Dear anonymous

I am so very sorry to hear of your father being unwell and of his experience at one of our hospitals.

It is particularly concerning to hear that your father experienced such delays in accessing pain relief medication. This is something we understand is very important to patients and is something we continually ask about as part of our patient experience work. It would therefore be very helpful to speak with you to understand more.

Overall, the shortfall in care you describe certainly warrants further investigation and I wonder if you would be able to contact the Patient Advice and Liaison Service (PALS) on 0800 032 0202 so we can understand more. PALS provide a confidential information, advice and support service to patients, their families and carers. . Thank you for taking the time to praise the resus team and you can be assured I will be pass on your comments.

Kind regards

Claire Riley Director of Communications