"only statistics matter"

I took my child as they had got a chemical in their eye at school. the school said they had washed but said I should see a doctor. i drove straight to my nearest medical centre, my doctors 5mins away, but this was closed for training, 3 minutes drive further was the miu of johnson hospital. I arrived at miu and advised that my daughter had chemical in her eye and whilst there had been an initial wash it was still painful we were told to take a seat with about 7 other people. after 10mins my daughter was complaining of the pain/ stinging and realising that quick action would be advantageous I asked the receptionist (who at this time now had a nurse next to them) how long it might be, I was told they couldn't advise how long the wait would be, i asked if I could have some eye wash to help as obviously the sooner action of that sort is taken in chemical to eye incidents the better but they refused saying this had to be done by a nurse and they had someone with them already and they wouldn't know when we could be dealt with. I waited for another 30 minutes with 1 person being called out of all of us and decided I had to go get some eye wash/ get something done. I advised the receptionist I couldn't wait further, all I got in reply was a quite not interested 'ok'. I did buy some eye wash and this helped and managed to get a 'quick' appt with my now reopened doctors (the eye wash helping in the wait for this) poor show all round

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Responses

Response from The Johnson Community Hospital

Thank you for letting us know your feedback.

I'm sorry to hear about your experience with trying to access local services for your daughter.

The Minor Injuries Unit triage patients who attend the department in order of clinical priority.

We aim to see all patients as quickly as possible with all patients being seen and treated within a four hour period.

On most occasions we see and treat patients within 1 hour of them attending the Unit in Spalding. I am sorry that you perceived the receptionist not to be interested in you leaving the department, all our staff attend mandatory training which includes communication skills.

I am pleased you got your daughter an urgent appointment with her GP and hope that she has made a full recovery.

Thank you once again for your feedback

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