"faultless service"

About: NHS 111 South Western Ambulance Service NHS Foundation Trust

(as the patient),

I had a fall in the garden and was quite badly hurt. My husband called 111, as I was able to speak despite the cut on my nose I spoke to the operator and asked to speak to the duty doctor. Having been in the medical profession I knew I would be able to explain the injury better so that the doctor could give us the advice we needed.

The duty doctor thought it was appropriate for an ambulance to be sent out and explained it may take about 15 minutes to be with us. However, within 5-10 minutes it had arrived.

The paramedics checked the cut on my face and looked at the options to stop the bleeding, preferably without the need to be taken into hospital. I really didn’t want to be taken to hospital knowing that I could be there for 2-3 days. Between us we thought plaster strips would help to seal the cut but none were available on the ambulance. Fortunately I had some in my first aid kit and these were used and then a dressing applied over the top.

The paramedics were faultless. They advised me to see my own GP when the surgery opened again during the week days – this I duly did. Although I felt it would be alright to take the dressing off by that time I was advised to keep it on a few more days as there was a risk of the plaster strips coming off with the dressing and re-opening the wound.

I cannot fault the system and am absolutely pleased with the care I received.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Question4,

Thank you for taking the time to share your experience of our service. I hope you are recovering well.

I would be happy to pass your kind words on to the ambulance crew who attended you. If you would like me to do this feel free to contact plaudits@swast.nhs.uk and please provide the date of the incident and your address so that we may identify them.

Once again, thank you for providing feedback about our service.

Kind regards,


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