"Didn't receive medical care"

About: St Albans City Hospital

Came in a few weeks ago for my knuckle but did not receive medical treatment due to the receptionist believing that it was not a minor injury. I therefore was not given any medical help. 3 weeks down the line there is now a lump on my knuckle which I'm not concerned about but did not receive help. Could this be due to my age and not being taken seriously?

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